cvs forcing employees to sell carepass

CVS Pharmacy review from Henderson, Nevada with 304 Comments: CVS will cut employee hours and expects 1 person to do the job of 3 people but then the company gets upset when their Triple S score goes down. I saw it on a friend's instagram page and went in to sign up. Cvs .com! $10 a month in EB, only $5 a month. Then you are really get $5 cause you already paid for$5’ of the $10. Sign up either monthly or yearly and pay $4-$5 a month. At CVS, the customer is always right. Day in and day out. Eventually CVS will have fired nearly every current Manager and have to start over. It IS a cool program. Are you serious telling us your are that bad of a salesperson that you can’t sell one or two of these between FS and RX in the hours you are open. Yes I do. That $10 would go unused if they can't get out to use it. And if we don’t get enough sign ups, our SM will get written up. Im guessing that is why execs like helena and kevin have left for other companies. I left another job to work at CVS! My DL is not happy because my store is doing so poorly with enrollments. The benefit is available on the customer's ExtraCare card and ready to use in-store or at CVS.com. That is a mo–nic statement. I hate asking every customer about it. Dude. my goal is to get at least 50% off using cvs coupons w/o Carepass, but still shop around for sales. "Apple, Google, Tesla, Amazon and CVS lol", Ah, yes,: John, Paul, George, Ringo and Vanilla Ice, 5th best company in the world? So try to sell it without sounding “corporate-ty”. Then they cut our hours again. The DLs are also being intimidated by the the regionals ... forcing them to buy the plan...all part of Merlo Mafia strong arm tactics. "To the guy who says employees shouldn’t enroll you are an id–t. Quotas always come back to bite company’s in the azz. My title is store leader not carepass leader. We just started Carepass sunday (4 aug) and I HEAVILY considered quitting over it, because yeah, I hate selling shit too. Policy is verbal warning (level 1), Action plan (level 2), Final Warning (Level 3), termination (Level 4). It's like we are forced to harass our customers all the time . I'm a CVS shopper. Most of us cant leave because we cant afford it. CVS has lost the neighborhood friendly type feel and finding even supermarkets are cheaper. Statements like that Proove that cvs really ignores the engagement surveys. The care pass can be done ! First off... it’s not my job to sell a program to people. I know every company has executives that like to play business hardball, but it’s becoming clear that this company is distinguishing itself in an industry that seems to take pride in treating its employees like shit. My issue was I would have had 2 more , but one they could not use cash so the register would not take it - 2nd was no valid email .. so I lost 2 sales ....I am being bribed to push , and I inturn bribe the customers. I've noticed some of our regulars don't come in nearly as much as they had. Health Services. Would you like to upgrade your Extracare account to a Carepass account? By the time all that is done they are so p-ss-d off and just want to pay and get out of the store. No, CarePass is a paid monthly membership program, but the benefits truly out way the membership fee. You will also be forced to sell Carepass, a subscription service for customers. Can I go ahead and take care of that upgrade for you?”. FOREVER, not going away, it will only expand to something more!!! However, corporate is heavily pushing the sale of this and employees have gotten fired over not selling enough. You need a CVS.com® account to enroll in CarePass™. They stopped the $3 bonus for hourly employees. WOONSOCKET, R.I., Aug. 5, 2019 /PRNewswire/ -- CVS Pharmacy, the retail division of CVS Health (NYSE:CVS), announced that this week, customers will be able to enroll in CarePass … STart small - tell clerks if they sell one you'll buy them lunch - then fist one to five gets Gift card . I'm in a town with 4000 people and most dont want it. Ask Wells Fargo how that went just a matter of time before threats and pressure make employees do the wrong thing. Ive gotten 90 % of our stores carepass enrollments but its slowing down now and i get written up!?!? I might get one a week, and the most i've gotten in a week was 12, that was one time. It doesn’t make sense that the company wants you to sell carepass so bad when they don’t care about retention. $5 a month x 12 months = $60. And news flash it’s actually $60 if you do the monthly $5 option. It looks like it long, but it's not. As a CVS employee I resent having to sell anything at the cash register which interferes with communication and forces other customers to wait. How can you justify, forcing employees to do anything, savings or not? Banks love auto payments because of the amount of overdraft fees they produce. And besides, you don't know each employees life or financial situation. Yes, I was constantly threatened and written up because we did not hit our goal. And everyone like a proper MLM gets bonuses apart from the clerks. 1 to 2 days free shipping on pr-scrip-ions and no minimum frees shipping when ordering on line from They should have invested more in commercials and billboards promoting it. But the best most exciting part is not today but the following month it debits or credits what ever they feel comfortable using 5 dollars a month ! As an employee I’m sure they spend more than that in one year anyways. Going to result in a class action lawsuit. As an employee I’m sure they spend more than that in one year anyways. CarePass will provide your store with extra profit, if you think that customer that has a CarePass reward that she needs to use is only spending $10 dollars to get it free your a mo–n that needs to pay attention more. People know when there being given the standard corporate answer. CVS is retail, not sales. ), (Customer questions most pr-scrip-ions : Talk about heat sensitive scripts not narcs. Then when I did get to sight, before I was able to fill in the "sign in", a message said, "You won't be able to cancel this because you are not the primary cardholder". They are paying $48 but getting $120 back in return. A cascade coming from regional to dL to store managers stating it is not an option for employees not to enroll. I believe (at least for me), this may be one of the reasons why the associates don't want to go through it all. I'm always getting no thanks, maybe later, i already have one, i don't have a debit card, i only pay by checks, i don't shop here enough, I don't like automatic payments because I can't keep track of them and my account overdraws, My wife or husband has it, my mom has it, Enough is enough, CVS needs to offer it for free or get rid of it. It would be stupid not for employees to join". It’s one or two a day. And then Im supposed to explain/sell a Carepass? People like to buy/eat/join with a visual image , asking them at checkout isn't the best option. Thoughts anyone? I am done with them. I'm out. Hours cut and long lines at the registers also doesn't help. CVS will absolutely give you a "final job warning" before termination unless you break the law (and get caught). So, having the option of being able to get her meds delivered is why I signed up. For $5 a month, you can upgrade your account. With cough and cold season coming up you can save on every visit!!! What really frustrates me about this whole pitch is the steps we need to go through just to get the customer signed up. I later found out that it’s in define print. #2 How did they know who I was; I couldn't sign in!! Special discounts on CVS Health Brand items. We HAVE to get a certain percentage. You're also going to save 20% on CVS brand items. I love helping my customers save money. Got old, I moved after 20 years of being a top performer on the real metrics. As far as retail jobs go, I thought CVS was pretty good. There’s also a lot of pressure to sell carepass at this specific cvs when I was NEVER TOLD AT MY INTERVIEW that this was in my job description. We have sales people who can’t sell an instant $10 coupon and the first month free. 1 dist in Alabama - yes we met our budget but I got wrote up for not selling one 1 of 5 days - RH is a d–k, Yes. “I’m not sure if you’ve heard about this yet, but we are doing something new with the ExtraCare card. My job is to sell the actual products in the store. FOREVER, not going away, it will only expand to something more!!! Best pitch—- please please buy a care pass my job and my store managers job depends on it. Oh almost forgot please add crying and sniffing to help push it. Vitamins , first aid etc ! If you can’t sell that offer to at least one person you need to find a new line of work. Only issue is most don't understand or use online services. If not we lose hours for not selling carepass. Employees do not have anytime to clean the store and sanitize areas to prevent the spread of any COVID -19 germs. and the 20% off on ONLY cvs brands, that can't be on sale to use the percent off . Because I have a child with a chronic illness and a c-appy vehicle. But, many customers don't want to be bothered - good deal or not. The problem lies in the fact that some people just don’t want it. Learn about CVS Health culture, salaries, benefits, work-life balance, management, job security, and more. The CarePass reward spenders are spending 10-15 more in my store so it is extra sells. Lawyers will have a field day. 20% CVS brand OTC and grocery and RX delivery. Members enjoy a 20% discount on eligible CVS Health Brand products in-store and online at CVS.com, including over-the-counter medications, vitamins and supplements, as well as personal care items. If you’re a CVS shopper, or if you use the CVS pharmacy, then you need to know about the new CVS CarePass program. Why? Then what do we do if after all that the customer still says no? Interrupts the flow, makes me look like a cheap salesperson and I’m looking for another job where I can just be a friendly cashier. Promotion: Join & Get $10 Promo Reward Each Month Expiration: While supplies last Availability: At participating CVS Carepass locations, both in-store and online Terms: May take up to 72 hours to load to ExtraCare account.Reward expires on stated expiration date. Sign-in or create an account at CVS pharmacy online. Too many players. CVS also needs to fix issues with signing people up, registers prompts would you like to reactivate your carepass they say yes but system denies it on them. I'm tired of getting no thanks all the time. The selling of the carepass has gotten so fricken ridiculous! CVS is dying. I ALWAYS finish saying there is NO OBLIGATION to stay signed up, after I finishing ringing them up. So now you will be put into Different tax bracket. Cvs is a dieing c-aphole without a pharmacy it ends and even that ia sliding south due to understaffing and bad treatment. This has been the constant with the exception of the first month of covid-19. 3 conf calls a week for carepass I apparently am not asking them right!!! It doesn’t make sense that the company wants you to sell carepass so bad when they don’t care about retention. Nobody wants to be harassed for their debit card information at an overpriced quick stop pharmacy. The cashiers shouldn't have to promote the Carepass at all. You would also get 20% of CVS Healthcare products if you were to sign up as well". The CarePass reward spenders are spending 10-15 more in my store so it is extra sells. We also have the cancer society donations going on right now, so every transaction is like 5 questions, only 1 of which (the carepass) is technically optional. My idea though would be for you to just be honest with people, don’t try to sell them the standard company line. I changed my approach last week- and since then in one week I sold 4 ;) carepass enrollments . CVS’ (NYSE: CVS) CarePass is loyalty program that requires customers to pay a subscription fee to be a part of.This subscription fee is $5 per month, or … If that carepass is sticking around I guess you should be the sole saleman!! What is upper management Getting out of this?? And if there 10 Cant wait to dance on the cvs rubble when it finally crashes. Cvs firing people over it is b—s—. The thing is, many customers don't need this service since they get free coupons and extra bucks all the time. The service costs $5 a month and includes discounts on CVS … The upgrade gives you $10 in ExtraBucks every month, so it pays for itself. As manager, I am in the store at least 5 days a week same as my pharmacists. We do not need the delivery, we do get already 30% off on cvs brand , I can ask my pharmacist for the info and do not need the 24/7 .... why are we being forced to spend 48 dollars that is a huge amount for some employees who when yearly reviews come they get 2 to 3 % yearly increase , a 25 cents or few cents or nothing if you are veteran manager like me reached the max few years ago. Just ask, if one says no there’s another who will say yes. Some people might not have 50-60 dollars to spend. Did you not think that your going to get taxed on that $3. This is a subscription service they've been testing in select markets, that for couponers and deal hunters should be a no brainer. The free online delivery is b.s. Can you say class action lawsuit. What if they don't use or need the benefits to achieve $120.00 in savings? f— that. For free!” 8/10 times I get a yes. No wonder we are doomed. I later found out that it’s in define print. I always ask every old person in pharmacy, or up front, I ask all of our bitchy ones and make sure to point out the CVS.com shipping perk. The ridiculous process,routing and rerouting to cancel the CarePass is so manipulative. I have $600 just in carepass memberships. Low level leadership examples in our company. She told us that employees need to believe in it, enroll in it ,mso they can sell it. In a word, Yes. It would be stupid not for employees to join. Aside from that cvs is basically giving the employee discount to the public now. As a CVS employee I resent having to sell anything at the cash register which interferes with communication and forces other customers to wait. Retail is dying. Then they get 20 percent off all to most of cvs health care products name them eg cough med . If CVS wants to sell this then it needs to be on them in the big house not us. Yes, told that if we don't get 2 a day find someone who will. CVS has officially rolled out CVS CarePass in all cities! And now, I don’t even have to go seeking. Leave now, or shut up. And to the guy that keeps on saying dude. If my tech tried to sell dog p–p they would buy from her . How is that for profit? We are asked to meet quotas. 328 reviews from CVS Health employees about working as a Store Manager at CVS Health. I know 5 others who now have it spend exactly the free amount or as close to as possible thus costing company 5 bucks a month. CVS Pharmacy Logo The first loyalty and membership program that offers free national pharmacy delivery on eligible prescriptions, CarePass members receive a … Just sell the damn CarePass and get over your self.. CarePass isn’t going away, if you think it is you’re an id–t. (Customer questions pricing: $48 / year however your getting back $120 in EB. And they don’t print out nor does the 20 percent as soon as we scan there card it recognizes there a care pass member and automatically takes the 20 percent off the cvs items in the program ! Yes! Who cares about the savings. Clerks get 3 dollars for each one sold ,why buy them lunch or gift cards. To the guy who says employees shouldn’t enroll you are an id–t. CarePass is the future of CVS, it will be the forever up-sell item. CVS Pharmacy CarePass Promotion: Join Now! • As a thank you to members, CarePass currently provides a monthly promotional reward that can be used on many items in the store or online — Members receive a monthly $10 CarePass promotional reward that can be used on many items in-store and online at CVS.com. It’s not valid on Beauty 360 items or other store brands. CarePass is the future of CVS, it will be the forever up-sell item. I don’t turn into a robot and list everything CP offers. It’s also a … If you would like to try it the first month is free.... See where I’m going with this? I’d simply say,” you want me to take $10 off your purchase today? Lol 5th best company in the world . Ask then if they want to buy something really S-T-U-P-I-D. That really does nothing for them. Here are the details: Get $10 back every month just for joining the CVS CarePass program. We have been told by our SM, that if the customer says no, don’t push it. BTW if you don't get your capital letters right, you won't find the sight to cancel. I enrolled 14 customers in two days. You should be fine. Most stores are not doing what you claim. 8,473 reviews from CVS Health Retail employees about CVS Health Retail culture, salaries, benefits, work-life balance, management, job security, and more. You still come out on top $5! Further, store employees do not make commission OR receive incentive for selling Carepass. But corporate won’t take no for an answer. By the time we get to the front to check out , we are rolling our eyes at the ridiculous prices. Give me your best carepass pitches people. Leave the 5th best company in the world to work for if you don’t like the way this is evolving. Tell them Carepass pays for itself! I am not sure what the corporate lawyers are thinking when they will be served a huge lawsuit coming from the employees being forced to buy the carepass plan since customers are not interested in it. Leave now, or shut up. At a non 24 hour CVS. Hahahaha, from year to date. I think they want it that way so they can hire New Managers for less money. We HAVE to get our numbers up. Believe it or not lots of our Rx customers come cause they really love our techs and pharmacist. They will never buy more than that amount and do it only hoping to harm company for treating employees and customer like c-ap. CVS Pharmacy has launched a paid rewards program, CarePass, to offer special perks such as free pharmacy delivery to those committed to healthier living. I’m sorry I’m tired of literally asking everyone to buy something or donate to someone or thing. To the people saying it’s not a big deal to force employees to sign up, consider this, if they chose the monthly they have to make sure they know what day it comes out and have the money in their bank account. How can you force employees making 11 dollars an hour to buy carepass a 48 dollars plan ? And if you really think about it you are paying $5 dollars a month for $10 ex buck. So how do we get around a “no”? I just wanted to add that CVS marketing strategy is awful for this program. Your couponers are best - and you need 1 good Rx person that knows a lot of the customers - pushing this If CVS is the fifth best company in the world were all in Trouble lmao. If you upgrade today, I can give you the first month free, but you still get the $10 ExtraBucks and can use them on the stuff you are buying right now. Convince your employees to sign up for the no thly option and cancel in a week. And so like wells fargo, CVS has pressured employees to meet a quota of X number per shift, sign up EVERY LAST customer, etc., under the same threats of getting in … Yesterday , a Customer had 40 dollars worth of cvs brand asprin - I enrolled them first , then rang their order and they were very happy they saved the 20 percent off and another 10 dollars that they earned from enrolling . Whats that based on? The CarePass membership lets customers get pharmacy products delivered for free, including prescription drugs. http://chng.it/6GCQhTqqKM I STARTED A PETITION. Yes everyday. If you sign up for our carepass program, you will get a free $10 in extra bucks each month. From what I’m hearing, a lot of stores are struggling to sign people up for Carepass. But not shortly after the new month begins the get 10 dollars back in extra bucks! CVS CarePass membership program goes national The company initially piloted CarePass in the Boston Area and said the program was able to drive a … Have it delivered.). Then if they are questioning or considering, just say "So instead of the total being XX it would be XX with the carepass. I am sure it goes all the way up to the investors for starting to have the membership as a de facto, since they want to directly compete with the Amazon digital pharmacy. And then Im supposed to explain/sell a Carepass? They are paying $48 but getting $120 back in return. Anyone who praises Carepass is a corporate stooge. If the CVS Health item you’re buying is already on sale, you won’t get an extra 20% off via CarePass. The pitch every time shopping is getting old, so a lot is shopping elsewhere. It's about the freedom of choice here. CVS prices are so high that using a carepass/coupons actually brings the cost down to what most other places cost WITHOUT a carepass or coupons At the end of the day you’re basically telling customers that CVS is so superior to everyone else that they have to pay CVS to shop there. Might be easier if the customer wasn't prompted to add an email, opt in for text messages and to donate. Most people have trouble remembering their phone number and spend to much time struggling with coupons and deceptive signage. In fact, I can get you a $10 coupon every month. First four weeks are free and after you can either cancel or continue with the program for $5 a month." There’s also a lot of pressure to sell carepass at this specific cvs when I was NEVER TOLD AT MY INTERVIEW that this was in my job description. Employees are now getting written up if they dont meet their weekly goals in my store. Use of this website constitutes acceptance of our. People will enroll trust me I’ve sold over 800 so I know this works ! Fact as a customer I am tired of hearing about the damn thing and no longer use cvs PERIOD. I don’t think there is a “fool proof” way of getting people to sign up. I'm been on a conference call for an hour about Carepass and how to improve. Convince your employees to sign up for the monthly option and cancel in a week. I noticed that the vitamins are on sale all the time. Use of this website constitutes acceptance of our. By the time they finish all of it, they are like "what the H-ll else you want?!" Honestly, unless you catch something on sale the $10 is pointless. You’ll get a $10 coupon Every month, 20% off CVS health care items, FREE RX delivery with no minimum order, and FREE CVS.com delivery with no minimum order. The corporate life at CVS might be good but there is serious problems at the retail store level. And it’s. I follow the rules and work hard to enroll customers in every program we have but hearing that I have to force my employees to buy the plan to make the numbers for the region is a hard pill to swallow and do not need it on ready fill for all the programs coming down the road. Also keep in mind that the CarePass standing offer for 20% off CVS Health items (the store’s line of over-the-counter medication and other products) is for health items only. While they are going through the prompts on the screen I mention the more flashy benefits. When you question your dL explaining that your cashier has to work almost 6 hours to enroll getting the 48 dollars after paying the taxes and medical , you get told by her that this is what the area president and their seniors want forcing it on rds. Sold a few more than usual saying this. Petty 3 usd per carepass (pre taxed) while the store gets 100 usd in credit sales per CP. This is BS all over the board. It only costs $48/ year and the first month is FREE! “I can give you $10 off this purchase today. However our manager also said that the DL isn’t happy because we’re not getting enough sign ups for this. 20% off is usually just $2..ugh. This great new program we have is called care pass. I feel like it's just TOO many steps just to get them signed up. I hate asking for carepasses, people get mad because we ask over and over. #1 I am the cardholde We have at least one conference call per week about selling carepass. and if they have any CVS products I'll throw in the "we can also take 20% off of those as well" oh and just to sugar coat it a little... add in the "plus free shipping on your RX items" all for the initial payment of $5 a month or a savings of $1 per month if you pay the $48 up front" GOOD LUCK! Carepass is a good option for seniors and the housebound. Leave the 5th best company in the world to work for if you don’t like the way this is evolving. That last post hit the nail right on the head! It’s all about buttering it up. Is there we can automatically apply it! CVS USED to be a GREAT company to work for! Someone’s going to get fired for it, and if anybody does they need to sue for wrongful termination. Nowhere in our job description, nor while being hired, said that our employment was only secured by pushing a subscription service. Why come out in the bad weather? Plus each Month CVS Carepass members will Receive a $10 CarePass promotional reward that can be used on many items in store and online at CVS.com. I go by what the customer is purchasing and bribe them - I simply say - I can take 10 dollars off your order today - I also dont just push the rx delivery but the free delivery on products to your door . You'll get $10 in extrabucks monthly, 20% off on CVS brand items, FREE next day shipping from CVS online orders, FREE next day delivery on most perscriptions and 24/7 live pharmacist support. Most people have trouble remembering their phone number and spend to much time struggling with coupons and deceptive signage. And pay taxes on the $3 you make on every customer. Cannot be used toward renewal of CarePass membership. This one is "I have an offer you that will end up paying itself. All store employees are forced and pressured by store manager to sell the CarePass membership or else. Selling CarePass is now part of my job and also putting paper in the self-checkout machines. A 20 percent discount on eligible CVS Health Brand products in-store and online at CVS.com, including over-the-counter medications, vitamins and supplements, as well as personal care items. After working at CVS for 20 years I got a write up because of the CarePass! There are tons of benefits, including making money every single month. Not even Amazon can do that. Just to show that you can stretch the savings besides the $10 credit to make them feel more secure in the decision of signing up. Do I have the carepass, you might ask? Im so sick of this bs. It's super stressful. Is CVS CarePass FREE to Join? If I was making a trip to get my daughter's meds, I would have declined (at that moment in time because of me rushing to get home).There are 3 types of shoppers at CVS (from my perspective) The pharmacy ONLY shopper , the stop and grabber/last minute shopper with money , and the couponer (not the extreme rude one's) who can stack mgf coupons and cvs coupons to get a reasonable price. Figure it out dude. Former employees swear that if employees inform customers about basic store policy, and the customer then complains to the managerial team, the employee might get written up and the whiny customer ends up with a CVS gift card. So carepass is a subscription service that comes with a $10 EB, 1-2 day delivery on almost all medications, and it only costs $5 a month or $48 a year.

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